ABSTRACT
Technology has affected the development of the education process over time. COVID-19 pandemic has forced educational facilities to close. Consequently, transformation from face-to-face educational approach to the E-learning approach has pushed the world to enter a new state of learning. This situation has elicited doubts about the implementation and the difficulties related with this immediate action. In this paper, statistical analysis was used on the filled survey by the instructors and students at the Hashemite University (HU) to investigate the quality of the E-learning process. Various factors such as e-content, Virtual Classroom (VC) and Learning Management System (LMS), and Technology Infrastructure affect E-learning process. A contradiction between instructors’ and students’ opinions regarding the usage of the E-learning at HU exists. Therefore, a set of recommendations was made to overcome the shortage in the E-learning process and to reach a full satisfaction about the quality of its implementation in future. © Italian E-learning Association.